Cancellation & Refund Policy

YASH SANJAYBHAI TANK, we believe in helping our customers as much as possible and have therefore adopted a liberal cancellation and refund policy.

1. Order Cancellations

  • Cancellation requests will be considered only if made within 7 days of placing the order.

  • Cancellation may not be possible if the order has already been communicated to vendors/merchants and the shipping process has been initiated.

  • Cancellations are not accepted for perishable items such as flowers, eatables, etc. However, refunds or replacements may be offered if the customer proves that the product delivered was of poor quality.

2. Damaged or Defective Items

  • If you receive a damaged or defective product, please report it to our Customer Service Team within 7 days of receipt.

  • The request will be processed only after the merchant/vendor has verified and confirmed the issue.

3. Product Not as Expected

  • If you feel that the product received is not as described on the site or does not meet your expectations, please inform our Customer Service Team within 7 days of delivery.

  • After reviewing your complaint, our team will make an appropriate decision regarding replacement or refund.

4. Manufacturer Warranty Products

  • For products covered under a manufacturer’s warranty, customers are requested to contact the manufacturer directly for service and support.

5. Refund Process

  • Once approved, refunds will be processed within 1–2 working days and credited to the original payment method of the customer.

📞 For assistance, please contact:
Customer Support: +91 7016166159
Email: onlinewesternculture@gmail.com